Customer Service Coordinator + Marketing Support at Tara Firma Farms

Customer Service Coordinator + Marketing Support at Tara Firma Farms
Job

Tara Firma Farms is a beautiful 250-acre farm in Petaluma that home delivers pasture raised beef, pork, chicken, turkey, and eggs all over California. Our CSA members also have access to our hiking trails, fishing pond, picnic area, and free farm tours. We strive to be an educational hub for our friends, families, and community to hang out and learn about their local food source, techniques for proper animal and pasture management and to promote knowing your farmers! We currently support just over 500 members and are looking for someone to come on board and help us grow as we expand in the fall.

Main Responsibilities:

  • Membership Coordination
    • Manage phone, email and in person communication with current and prospective members
    • Handle member issues with compassion and care
    • Work closely with the packing house to update web store inventory and communicate share items, sales and new or out of stock products
    • Stock and sell product through the farm store making sure the farm store is clean and presentable
    • Create route sheets for delivery drivers
    • Conduct both public and private farm tours
    • Collaborate with the Marketing Manager to generate content for social media and blog posts
    • Help with events, as neededMarketing:

Job Requirements:

  • Minimum of 2 years experience in a customer service role
  • Strong writing, grammar and computer skills a must
  • Positive attitude, love of learning and willingness to jump in and help where needed
  • Genuine love of people and helping to meet their needs
  • Passion for pasture raised animal proteins and sustainable farming practices
  • Great problem-solving skills and ability to work through problems as they arise but also know when to ask for help

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